Question by You know me: I just got the thinkpoint virus on my laptop?
Thank god i had a few days left on my norton subsription left but i was just wondering how i got it in the first place? i didnt download anything except the youtube downloader (like 3 months ago) nor do i watch porn on my laptop.. also if i didnt have norton how would i have gotten rid of it?…windows 7/ dunno if that makes a difference
Answer by arou42
The key words here are SAFE MODE!!!
Download, (if you can’t get on-line, have a friend download and copy to disc/flash for transfer) install, update and then, in SAFE MODE* run full scans, with these programs…
http://download.cnet.com/1770-20_4-0.html?query=Ad+Aware+Free+Anti+Malware&tag=404&searchtype=downloads Ad-Aware free
*** Important, when downloaded/installed/updated disconnect from the internet ***
If you can’t run a scan, go into the scanner’s folder and re-name the .exe file to something like ‘MyFile.exe’ and try in safe mode again. Some malware prevent the execution of anti spy/mal/virus scans by blocking them by name.
You should consider getting a good Anti-Virus program.
Try one of these free ones…
***Never use more than one, active, anti-virus program at any one time***
*Note: On start up (before Windows loads) keep tapping either F5 or F8 (be aware that some manufacturers use F8 for system recovery!) then use arrow keys to highlight ‘Safe Mode with networking’ and hit Enter/Return, click on a user account, enter the Administrator password (if you don’t know it, there probably isn’t one so leave it blank) and hit Enter/Return.
** It has been noted that Malwarebytes should be run in ‘Normal Mode’ unless that isn’t possible!
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Category: How To Fix A Laptop