Question by Britta.: DELL LAPTOP help!!! Virus?
I have a one year old dell inspiron 1720 laptop and for a few months it has been weird and does these disc checking things. It goes through all the files on my computer and says it’s scanning them? I don’t know what any of it means! Now when I start it up and I type my password in to log in it just says welcome and after a while it will just freeze. I can’t get into it unless I use safe mode. I haven’t been on anything I shouldn’t have! I don’t know how I could have gotten a virus but I don’t even know if that’s what it is!! Please help me! The last few times I have logged on, it has frozen, the screen has gone black and it then says something about security or password or protection being wrong or denied then it goes back to whatever I was doing but it’s still frozen then black again etc etc.. Help me please please! If I have to take it to a computer guy, do you have any idea how much this might cost?
Thank you in advance!
If it helps, I have windows Vista installed. Also, I have done virus scans with Trend Micro which I have installed and Windows Defender but nothing comes up when I do a quick scan although when I do full scans it freezes before it’s done!!
Answer by Thomas M
My strong recommendation is to format your hard drive(s) and reinstall your operating system.
If you do not own a copy of the operating system that you wish to install, you should contact your computer vendor and request recovery discs; explain to them that your system is too far damaged to make them using the recovery CDs on your own. They should be more than happy to mail you the recovery discs for your computer ( though they may charge you shipping ).
Hope this helps, good luck!
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Category: How To Fix A Laptop